A. General Terms of Service
1. General Information
1.1. Our website www.guestarrive.com presents the services provided, the areas of activity, and the general activity of our company. GuestArrive, hereinafter referred to as the “Company”, is a website for the sale of products and services via the Internet created by the company GuestArrive P.C. - with G.E.MH number 182711606000 and Tax Identification Number: 802784499, Tax Office: E Thessaloniki based in Thessaloniki, 12 Monastiriou Street, 54629, Greece. The following terms and conditions will apply to the use of the Company’s website, as well as the services provided by the Company. By using the website or the services provided by the Company, users declare their full acceptance of the terms and conditions that the Company has set or will set in the future.
1.2. Through our website, www.guestarrive.com, our Company provides private and business users, for a fee, electronic services for specific procedures and processes for managing short-term rental accommodations. The features of our services are described on our website and include communication with guests before and after their arrival, temporary storage of information submitted by visitors to our website, synchronization, temporary storage of accommodation reservation details, submission of short-term rental declarations and electronic invoicing through an ERP system for issuing receipts for short-term rental accommodations.
1.3. Your use of the Website, including all content, graphics, images, photographs and files contained therein, account creation, communication with the Company, services provided, payment procedures and the security of your transactions are governed by these Terms of Use and the Data Protection Policy, which is an integral part thereof. Acceptance of these terms is necessary to use the website. We recommend that you read these terms carefully before navigating the website www.guestarrive.com and before placing any order. The selection and payment of any plan is the sole responsibility of the user. If any user does not agree to the terms, the user is asked to please not use this website.
1.4. If you have any questions about the Terms of Service or the Data Protection Policy, or if you want to send us comments or complaints about our website, you can contact us by email at info@guestarrive.com.
2. Definitions:
For the purposes of these Terms of Service, the following terms have the following meanings:
– Terms of Service: The present general terms of service of the website and services, as they appear on the website www.guestarrive.com.
– Services: All services offered by our Company and covered by these terms of service.
– User: Any natural or legal person who uses the website.
– Member: Every user who registers on the website, creates a personal or business account and acquires the possibility of concluding an agreement with our company.
– Customer: Any user who initiates the process of placing an order on our website.
– Order: Any request for services of our company, submitted by members.
– Deliverable: The work delivered to the member after order and payment, based on the terms of the present.
3. Intellectual Property
3.1. All website content, such as texts, photographs, designs (2D and 3D), information, files, logos, layouts, data, software, and any other deliverables or services, presentations, know-how, articles and advertisements, as well as other elements, is the intellectual property of the Company, unless expressly stated otherwise for the rights of third parties, and is protected by the provisions of Greek, European and international law.
3.2. By accepting the terms of service, the Customer grants the Company the right to edit and use the drawings, photos, and other data provided by the Customer for the processing of their order. The Customer also authorizes the Company to use photos for promotional purposes and advertising on the Company’s website and social networks (e.g. Facebook, TikTok, Instagram, LinkedIn). If you do not agree with the use of photos for advertising, you can inform us by email at info@guestarrive.com.
3.3. It is prohibited to copy, modify, store, reproduce, republish, falsify or any other similar action on any of the above elements without the written consent of the Company or the owner of the rights. Any violation is an illegal act, and the Company reserves the right to claim compensation for any damage.
3.4. Distinctive elements or products that appear on the website and bear the marks of partners, companies, or other entities are the intellectual or industrial property of their owners.
4. Website Terms of Service and User Responsibility
4.1. By using the website and/or placing an order, you agree to use it in accordance with the law and good morals. It is prohibited to use the website for commercial purposes different from the intended user of the supplied services, for illegal or immoral content, or to use it to transmit viruses or other harmful software.
4.2. If any of the above violations are detected, the Company reserves the right to automatically delete the user and cancel any incomplete orders.
4.3. Users are required to provide accurate and up-to-date contact information. The Company is not responsible for any errors in orders due to incorrect information.
4.4. If a user does not comply with the terms, the user is responsible for any damage incurred by the Company.
5. Limitation of Company Liability
5.1. The use of the website is at the user’s risk, as the information and services are offered “as is”.
5.2. The Company makes an effort for the continuous availability of the website and the accuracy of the information, but is not responsible for interruptions or access problems, nor for any damage caused by viruses or other risks.
6. Data Protection Policy – Use of Cookies
The protection of users’ personal data is handled responsibly. We only collect and process your data when absolutely necessary. For more information, you can refer to our Data Protection Policy.
7. Creating and Managing Your Account
7.1. To access our services, place orders and make payments, you need to create an account. When registering as a member of our website, it is necessary to provide us with your details, such as first name, last name, address, email, telephone, as well as passwords for your future login. Upon completion of registration, you will receive a confirmation email to the address you provided. By creating an account and placing an order, you warrant that you are over 18 years of age and have legal capacity. In the case of minors or persons without legal capacity, it is considered that the registration is made with the approval of the legal guardian or judicial assistant, without the Company being responsible for transactions by persons who are not legally competent. The user also guarantees the accuracy of the user’s personal information and the contact information the user provides.
7.2. Each account is personal and cannot be transferred to third parties. The user is obliged to use the account alone and not to grant access to others through his or her passwords. Every connection and order through the account is assumed to be made by the user himself. If your personal information (e.g. email or phone) changes, it is mandatory to inform the Company immediately, otherwise the Company is not responsible for any loss of communication.
7.3. In the event that you suspect that someone has arbitrarily or illegally used your passwords, you must immediately notify the Company in writing, as you are liable for any damages incurred up to the time of notification. The Company may then disable your password and require you to change it or create a new account.
7.4. The Company has the right to prohibit or temporarily suspend access to user accounts in case of violation of the terms of use or suspicion of illegal actions. It also reserves the right to terminate accounts that remain inactive for more than 12 months.
B) General Terms of Service
1. User Update
– The User declares that he or she has been informed in a clear and comprehensible manner about the present General Terms before submitting the order and concluding the contract, including the provisions of Law 2251/1994 and its amendments. Specifically, the user has been informed about:
– The main features of the services
– The cost and any additional expenses
– The details of the Company and the possibilities provided
– The rights of the consumer, such as withdrawal and termination conditions
– The possibility of mediation in case of disputes
– The right of withdrawal, the conditions for its exercise and the relevant forms
– Accepted payment methods
That placing an order through the website implies full acceptance of the terms and obligation to pay for the services.
2. Terms of Service
2.1. Submit an Order
To place an order through our website, you must create an individual or business account and register as a member, in accordance with the procedure described in condition 7. Information about the contract is provided in Greek and other available languages, depending on the selected “plan” of the offered services. The customer can check and modify his or her order before confirmation, and by confirming the customer accepts the terms of use and personal data protection. The order is confirmed by sending a relevant email from the Company and is considered binding from that moment.
3. Order Payment Results
3.1. The customer is obliged to pay the amount due, depending on the selected service package, within 2 days of submitting his or her order, otherwise it will be cancelled.
3.2. The processing of the order starts as soon as the price is paid in full, and the customer has the possibility to take the following actions:
– To provide our company, through the special filling field on the website, with all the necessary information for the proper operation of the service provided, as well as to submit the data in accordance with the instructions of the website, in order to ensure the accurate provision of the services selected.
– Orders submitted by the customer and confirmed by our company can only be modified after communication via email and acceptance of the modification by our company.
4. Price and payment of price
4.1. The cost of each service, which is in Euros (€) including VAT, is what is always stated on our website, unless there is an obvious error. Discounted packages will show the original price and the price after the discount. The cost remains fixed and cannot be changed after the order has been confirmed by our company.
4.2. The price does not include any handling costs that are not detailed in the selected package.
4.3. The price is paid as follows:
i) Credit, Debit or Prepaid Card: for online payments of services, you purchase from the company with a credit, debit or prepaid card, you will automatically be transferred to a secure encrypted banking environment. There you will need to enter your card details, expiry date and CCV number, filling in all the necessary fields. You are solely responsible for submitting this information correctly. If the transaction is declined by the bank, your order is not completed, and you should contact us for an alternative payment method if possible.
In case of confirmed fraudulent use of your debit/credit card, the charge may be canceled upon request to the issuing bank, which is obliged to consider your request. If you become aware of fraudulent use of your card, you must notify the issuing bank immediately so that they can cancel the card and prevent unauthorized use.
4.5. You can choose to issue a receipt or invoice.
4.6. Each payment is considered complete only when the amount is deposited into our company’s account.
5. Deadline for providing the services
5.1. Our company is committed to providing its services within the agreed time frame. In the event of a reasonable delay, you will be informed by email of the reason for the delay and the estimated delivery date.
5.2. Our company is not responsible for non-delivery if the information you enter on the order form is incorrect.
6. Customer Warranties and Obligations
The customer warrants that the data, documents, photographs and information submitted to our website for the processing of the order are accurate, valid and up to date. The quality of the services provided depends on the accuracy of this information, which the customer acknowledges. Therefore, our company is not responsible for any faulty provision of services due to inaccuracies in the data submitted by the customer.
Placing an order includes authorizing our company to use the data, information and files, as well as to transfer them to third-party partners to process the order. The customer warrants that the use of this information does not infringe the rights of third parties, such as intellectual property rights or contractual obligations of confidentiality and exclusivity.
In the event of a violation of third-party rights due to the provision of data, the customer bears sole responsibility and undertakes to indemnify our company from all liability, bearing the costs of any legal disputes.
7. Company Rights and Obligations
7.1. The company reserves the right to choose the methods and means it will use to provide its services. It is free to choose its staff and partners and sign subcontracting agreements with third party professionals without the client’s approval.
7.2. The company must satisfy the client’s requests based on the data and records provided to it, using any available means. However, due to technological development and the subjective nature of the services provided, the company does not guarantee complete customer satisfaction, a fact that the customer expressly acknowledges and accepts.
8. Order Cancellation Policy
8.1. You may cancel your order at any time by emailing info@guestarrive.com, subject to the terms of Article 8.2. The order will be canceled without further conditions if the payment has not been completed. If the payment is completed, the amount is refunded only if the processing of the order has not started. The refund is made within 30 working days, through the same payment method used for the original transaction. Alternatively, you can choose to credit the value of the service in the form of a credit voucher, which can be used in a future transaction.
8.2. The order cannot be canceled after our company has sent a confirmation email for the start of the relevant work.
9. Exclusion of Right of Withdrawal
Given that the customer’s order is individualized, personal and adapted to the needs of his business, no right of withdrawal is granted within 14 days based on Law 2251/1994, in accordance with Article 3l para. c.
10. Limitation of Company Liability
10.1. The Company is responsible for the performance of the obligations arising from these terms and will make every effort to fulfill them in a timely manner. It is not responsible for apparent errors in prices, features or photos, and reserves the right to modify prices and discounts without notice. The Company will inform customers in case of inability to complete the order on time, proposing alternative solutions.
10.2. The Company is not responsible for the customer’s inability to access the website or problems accessing the internet due to their location. It is also not responsible for the use of the customer’s account by third parties.
10.3. The Company is not responsible for temporary or permanent inability to provide services due to force majeure, weather conditions, strikes, changes to applied the service interfaces or illegal actions of third parties, as well as for other reasons beyond its own responsibility.
10.4. The Company is not responsible for errors in the services provided in the following cases:
– When the errors are due to inaccuracies or deviation of information provided by the customer or a violation of the general terms of use.
– When the errors are related to the company’s technologies, means, methods, partners or personnel.
– When the errors relate to the client’s subjective judgments about the functional aspects of the service.
10.5. The use of the provided service and related information is the responsibility of the customer, who bears sole responsibility for the decisions and choices regarding the decoration of his space.
10.6. The Company bears no responsibility towards third parties. Any costs, administrative or other permits for the execution of the service, are assumed by the customer.
10.7. The Company complies only with Greek and European legislation. It is not responsible for violations of the laws of other countries.
C) Final Provisions
1. Other Terms
1.1. The Company reserves the right to change or revise the functionality of the website and its capabilities, as well as these terms, at any time, in order to meet the needs of its users, technological developments and the required level of security of its systems. Any such change or revision of the terms may be made without prior notice.
1.2. All terms herein are agreed to be material. The invalidity or cancellation of one term does not affect the validity of the remaining terms.
1.3. Any delay in the exercise by the parties (Company and Customer) of part or all the rights arising from these terms does not entail a weakening or waiver of said right, which can be exercised at any time at the discretion of the beneficiary.
2. Applicable Law and Jurisdiction
2.1. For any dispute regarding the interpretation and application of these Terms of Use and for any issue regarding the use of our website, Greek Law applies.
2.2. Any dispute concerning services you have purchased online from our website can be resolved online and without recourse to the courts, through the Alternative Dispute Resolution process (Alternative Dispute Resolution), as provided for by Government Decree 70330/2015, by which the European Directive 2013/11/EU was incorporated into the Greek legislation. For more information you can visit the website https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN. 2.3. In the event that it is not possible to resolve the dispute through the above procedure, it is expressly agreed that the courts of Thessaloniki are competent.
3. Acceptance of Terms
3.1. The website user/customer/consumer/website member declares that he/she has read these Terms of Use and fully accepts them.
3.2. For any information, question or request, you can contact our company by email at: info@guestarrive.com.