Built for short-term rentals
Automate mandatory
short-term rental
processes
Simplify the management of your rental property listed on Airbnb, Booking.com or other channels with seamless integration and peace of mind
Features & Capabilities
Managing short-term rentals in Greece just got easier
Our innovative platform automates your compliance needs. from gathering guest information to submitting short term rental declarations to the government and issuing service receipts and climate crisis resilience tax receipts.
Automated guest information collection
Collect guest check in information automatically, so you don’t have to ask your guests for their VAT number or passport number.
Short term rental declarations to the government
Streamline and automate the submission process for your reservations and their data to the Greek regulatory authority for short term rental declarations.
Individual hosts can issue climate crisis resilience tax receipts
Individual hosts can issue the climate crisis resilience receipt and send it to the guest automatically on the day of checkout.
Businesses can issue service & climate crisis resilience receipts with myDATA
Business hosts can have the service & climate crisis resilience receipts issued and sent to the guest and to AADE myDATA automatically.
Integrates seamlessly with the most popular Channel Managers/PMS including
Vacation rental software solutions to fast-growing property managers.
All-in-one management software for short-term & vacation rentals.
The end-to-end platform built for the short-term rental industry.
End-to-end managing platform for vacation rentals.
The AI Operating System for Short Term Rentals
All-in-one management software for short-term & vacation rentals.
All-in-one hospitality software for both hotels and vacation rentals.
Innovative all-in-one vacation rental software to grow your bookings
Vacation rental software for automated hosting and property management
And many more…
Automatically get guest’s information
- Online check in form where guests enter all required information, such as ID, passport or VAT number
- Sent to guests when a reservation is made
- A reminder message is sent to guests if they did not submit the form
- You can customize when the messages are sent
- If your channel manager or PMS does not support sending messages we will send it to the guest’s mobile phone
Automatically submit reservations to AADE short-term rental registry
- Automatically calculates the legal amount that has to be registered
- Guest’s ID information is already available from the guest’s form previously sent to the guests
- At the beginning of the next month you have the option to automatically submit all reservations
- You can select to submit only specific reservations electronically instead of automatically submitting all of them
Climate crisis resilience tax receipts for individual hosts
- The special receipt for climate crisis resilience tax amount is calculated based on the dates of the stay
- The receipt is ready on the day of check out and can be sent to the guest automatically at checkout, or you can send it manually
- You can define a new series for the receipt so that numbering is different from your existing series
- You can send all the climate crisis resilience tax receipts monthly to your accountant
- If your channel manager or PMS does not support sending messages we will send the receipt to the guest’s mobile phone
Business hosts can issue service & climate crisis resilience receipts sent to AADE myDATA
- Service receipts & climate crisis resilience receipts can be automatically issued on the day of check out and sent to guests
- Instead of automatically you can select to issue the receipts for specific reservations
- Both service receipts and climate crisis resilience receipts will be sent to AADE myDATA and receive the required legal marks
- Receipts can be automatically sent to guests or you can select to send them manually
- All receipts or receipts information can be sent to your accountant monthly
- If your channel manager or PMS does not support sending messages we will send the receipts to the guest’s mobile phone
Frequently Asked Questions
Are receipts generated from GuestArrive digitally signed?
Receipts and invoices generated from GuestArrive for business hosts are digitally signed and receive the appropriate marks as required by law. Receipts for individual hosts are not required and cannot be digitally signed.
Do receipts from individual hosts need to be sent to myDATA?
Receipts for individual hosts are not required and cannot be sent to myDATA. This only applies to receipts and invoices from business hosts.
Do you support electronic invoicing via invoicing providers or only via myDATA?
Yes, we support the most popular invoicing providers in the market. Please, let us know if you work with a different invoicing provider and we can consider the possibility of connecting with your invoicing provider as well.
Do I need to install separate software or program to use the services offered by GuestArrive?
No. GuestArrive services function via the GuestArrive website and no other software or program is needed.
My PMS or Channel Manager does not support sending guest messages to connected applications like GuestArrive. Can you still send the check in form to my guests?
Yes. GuestArrive will still send the guest form asking for their ID information that is required from regulations. We will send them a message to their mobile phone either by SMS, RCS, WhatsApp or Viber, whichever can arrive faster.
What if I am using more than one PMS or Channel Manager?
You can connect multiple PMS and/or Channel Managers on GuestArrive and they can be active at the same time.
The total reservation amount changed during the guest’s stay, what can I do?
In some cases, you might give a partial refund to the guest manually, such as if something went wrong with the accommodation or a different reason, and you decide to give a partial refund. If this partial refund was not given via the channel where the guest booked their reservation, such as via Airbnb or Booking.com, then this will not be visible on your PMS or Channel Manager either. You can simply go to this reservation on GuestArrive and adjust the reservation amount to reflect the partial refund.
Does GuestArrive submit cancelled reservation declarations to the AADE Short Term Rental Registry, or do I have to submit these manually?
Yes. GuestArrive will submit cancelled reservations, only those that have a final payout amount larger than 0, as required by regulations. You don’t have to submit these manually.
I sent a partial or full refund to the guest after the receipt was issued and after their checkout. What can I do?
If the full or partial refund was given through your channel, such as Airbnb or Booking.com, then it will reflect soon on GuestArrive as well and the amount for AADE Short Term Rental Registry will update. If you sent the full or partial refund manually, then simply adjust the reservation amount on GuestArrive so that the correct amount will be declared on the AADE Short Term Rental Registry. For business hosts, you can simply issue a new receipt for the full or partial refund.
Our accountant wants us to split receipts when the Climate Tax changes & when a reservation has nights in two different calendar years. Is that possible?
Yes, there is an automation option to split Climate Tax receipts for reservations with nights of low season and high season. There is also an automation option to split the receipts of end of year reservations that have nights in two different calendar years, in which case there will be two Climate Tax receipts and two accommodation receipts issued for such reservations. The receipts issued on the date of the split can be classified by your accountant as transactions of the prior accounting period.
Can I switch to another PMS or Channel Manager?
Yes, you can. Switch off automated submissions and automated receipt issuing before switching. Add connection of new PMS/Channel Manager before deleting connection of the previous one. Once import has completed for the new PMS/Channel Manager then delete the connection to the previous one. During the time that this process took to complete, please check if there were any cancellations from guests and if there were any, please check that they are shown correctly as cancelled on GuestArrive and let us know if and which cancellations were not updated. If you want to, you can re-enable automated submissions and automated receipt issuing. This will complete the switch to a new PMS or Channel Manager.
The guest is asking me if they have completed the online guest form because they don’t remember. What can I do?
Just ask your guest to click or tap on the guest form link again and on that page, it will mention if the form has already been successfully submitted.
I had a manual reservation via phone call, and I would like to declare it on the AADE Short Term Rental Registry and issue the appropriate receipts for it. What do I do?
You simply login on your PMS or Channel Manager and select to add a manual reservation, where you will input the reservation information such as dates, price etc. The reservation will then appear on GuestArrive almost immediately.